Explore Moderated Mediation of Trust in Social Commerce on Links Between a User’s Perceived Past Negative Experiences and Social Commerce Engagement

نویسندگان

چکیده

Due to the impact of pandemic (COVID-19) crisis and inflation threat, not only do companies change their production models, but also operating modes. The purchase mode consumers, moreover, are changed. These changes make social commerce (SC) more popular. However, there exist problems in SC. Therefore, is purpose this study examine role a user’s perceived past negative experience (PPNE) trust SC on community engagement (SCE), explore moderating effects information credibility (PIC) relationship between PPNE 349 valid samples were collected from target population Taiwan analyzed data by AMOS 22 SPSS PROCESS conceptual model three hypotheses. Of hypotheses, all hypotheses supported. findings confirmed psychological perception SCE, identified PIC as virtual – chain. Besides need for empirical confirmation given, finally, several practical implications marketers future research directions scholars.

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ژورنال

عنوان ژورنال: International Journal of Science, Technology and Society

سال: 2023

ISSN: ['2330-7412', '2330-7420']

DOI: https://doi.org/10.11648/j.ijsts.20231103.15